Support

Most questions have a one-line answer. If yours is not here, write to us.

Common problems

UpdateContacts cannot see my contacts: Permission is off. Open your device Settings, find UpdateContacts, and switch Contacts on. Then reopen the app and scan again.
Some numbers say "operator unknown": Their leading digits do not match any published range — often a number saved in an unusual format, or one ported between networks. Open the preview screen and choose the operator yourself. Left alone, they stay unchanged.
I updated my contacts and want to go back: Use Undo on the success screen, or open Backups and restore the snapshot taken before the update. Both put every number back exactly as it was.
I paid but the app still shows locked: Open Settings and tap Restore purchase. The unlock is tied to your Apple or Google account, so make sure you are signed in with the account you paid with.
I changed phone: Install UpdateContacts on the new phone, open Settings and tap Restore purchase. Backups are stored on the device and do not transfer, so run a fresh scan on the new phone.
The update stopped part way: Nothing is lost. Changes already made can be undone, and you can rescan and run the remaining ones. The backup taken at the start is still on your phone.

Tell us your phone model and operating system version, and what you were doing when the problem happened.

UpdateContacts is built and run by real people in The Gambia. If you are deciding whether to trust us with your contacts, start here.

The FAQ covers the migration itself: what changes, when, and what happens to landlines and short codes.